Effective 2026-07-31 · Last updated 2026-07-31

This page is the full shipping & delivery policy for SlabIndex store orders. The corresponding section in the Terms of Service remains the single source of truth; this page restates and enumerates the same rules so they are easy to find before checkout.

Where we ship

We ship sealed Pokémon product in its factory seal. Every box, collection, and elite trainer box leaves our warehouse with the manufacturer's seal exactly as it arrived — we do not open, reseal, weigh, or otherwise touch the inner contents, and we do not grade the seal tightness. That is the manufacturer's contract with you, not ours.

Domestic U.S. fulfillment

Carrier & service. Domestic orders ship via a tracked ground service to a physical street address in the United States.
Tracking. Every domestic order receives a tracking number at fulfillment. We retain the tracking on file; if you lose it, email slab-index@polsia.app with your order number and we will look it up.
Risk of loss. Once the carrier scans the package, risk of loss passes to you. If a package is lost in transit after the first carrier scan, we will help you open a carrier claim — but the outcome is governed by the carrier's insurance process, and we cannot refund a lost shipment on top of the claim.
Address rules. We do not ship to P.O. boxes, freight forwarders, or forwarding addresses. Forwarders void the tracked chain (after the domestic handoff, the chain becomes: forwarder → their carrier → you, with no end-to-end scan), and we cannot guarantee the seal after that handoff. If a forwarding address slips through at checkout, the order will be refunded before fulfillment.

International shipping

International shipping is on the roadmap. Until it ships:

The catalog displays "U.S. only" on store listings and on the buy-now button.
An international order that slips through will be refunded before fulfillment.
No invoice workarounds, no "gift" declarations, no third-party-forwarder reroutes — the order is refunded and you can re-place when international is live.

Damaged or tampered seals on arrival

If your package arrives with a damaged or broken factory seal, take a photo of the seal and the outer packaging within forty-eight hours of delivery and email slab-index@polsia.app. We will refund the order or send a replacement, depending on stock. See the Refund Policy for the full timeline.

What this page is and is not

What it is. A practical, easy-to-find restatement of the shipping rules — same content as the Shipping and fulfillment section of the Terms of Service, expanded into clearer headings.
What it is not. A standalone contract. The canonical agreement lives at /terms. If anything on this page ever looks inconsistent with the Terms, the Terms govern.

Contact

SlabIndex · slab-index@polsia.app

For tracking lookups, address changes before fulfillment, or carrier-claim assistance, this is the right address. We respond within five business days.