Effective 2026-07-31 · Last updated 2026-07-31

This page is the full refund & returns policy for SlabIndex store orders. The corresponding section in the Terms of Service remains the single source of truth; this page restates the same rules so they are easy to find at the moment a refund question comes up.

Broken factory seal — the only automatic trigger

Sealed product cannot be returned or refunded after the factory seal is broken. Once you have opened the seal, the item is yours — manufacturer seal-tightness is part of the manufacturer's contract with you, not ours, and we cannot verify the contents were undisturbed across an opened package.

If your package arrives with a damaged factory seal, take a photo of the seal and the outer packaging within forty-eight hours of delivery and email slab-index@polsia.app. We will either:

1. Refund the order, or
2. Send a replacement, depending on stock.

Outside the forty-eight-hour window, a damaged-seal claim cannot be verified — by then we cannot rule out in-transit mishandling, retailer return fraud, or tampering after delivery. Email promptly.

Everything else is case by case

For these situations, email slab-index@polsia.app with the order number and the reason. We respond within five business days and resolve most cases inside fourteen:

• Wrong SKU shipped — we will arrange a return label and ship the correct item, or refund if the correct SKU is out of stock.
• Duplicate order — refund any duplicate after we confirm both orders.
• Out-of-stock that slipped through checkout — full refund before fulfillment, no fees.
• International order on a U.S.-only listing — full refund before fulfillment.

What this page is and is not

• What it is. A practical, easy-to-find restatement of the refund rules — same content as the Returns, refunds, and exchanges section of the Terms of Service, with the broken-seal photo window spelled out.
• What it is not. A standalone contract, and not a buyer-initiated refund portal. Refunds are processed by the SlabIndex team via the Stripe dashboard after the email above — there is no in-app "issue refund" button. The canonical agreement lives at /terms; if anything on this page looks inconsistent with the Terms, the Terms govern.

Cancellation of Wartime-Pricing subscriptions

Subscriptions (Tracker Pro, Reseller, and any future subscription product) can be canceled any time from the customer-portal link in your Stripe receipt emails — there is no minimum term and no early-termination fee. Canceling stops the next billing cycle; the current cycle's entitlement runs to its end. See the Pricing page for current terms and the Terms of Service for the contractual details.

Contact

SlabIndex · slab-index@polsia.app

The right address for every refund, broken-seal photo, duplicate-order request, and shipping-related question. Replies happen within five business days; most cases resolve inside fourteen.